Evening Receptionists - Ocean Drive Talamanca

You will offer a friendly welcome to our accommodation, promoting our services and amenities.

What will you gain?

- Be enthusiastic about your work, hotel and colleagues.
- Discontinuous permanent contract.
- Work in a well-known company with new hotel openings.
- Training for personal and professional growth.

You will provide excellent guest care:

- You will be part of a motivated and collaborative team to attend to all guests' requirements before, during and after their stay at the hotel.
- You will work directly with customers either at the front desk, on the phone or by e-mail.
- You will be responsible for room allocation, check in, check in and check out of guests.
- You will promote all the hotel's services and amenities.
- You will find out about the opening hours of the restaurant, events and activities inside and outside the hotel.
- You will keep an eye on tourism trends and recommend fun and entertaining experiences.
- You will maintain constant improvement and ideas to surprise guests.

Your work will be an essential part of a committed and dynamic team:

- You will listen to guests' suggestions and pass them on to the different managers.
- You will report installation and operational incidents.
- You will make invoices and collections.
- You will coordinate the welcome, stay and departure of guests with all hotel teams.
- You will be attentive to special requests.
- You will know the sales channels used by the hotel and their requirements, you will be an expert in hotel distribution.
- You will regularise the till at the beginning and end of the shift.
- You will work on an upselling strategy, offering superior rooms, extra services in the restaurant, breakfast, events and activities.
- You will know the prices, services and timetables of all the hotel's services.
- You will prepare a daily report to inform colleagues of incidents, cancellations, no-shows.
- You will review room credits.
- Make the closing of the day in the system.
- Making different lists for other departments.

Training and knowledge:

- Education: Higher technical or university education.
- Language skills: High level of English.
- Experience: Experience in a similar position in 4* and 5* hotels (1 year).
- Computer skills: Use of hotel management and invoicing software. Knowledge of the office package, e-mail.
Other skills: Knowledge of customer service, sales and promotion of services, dealing with and resolving complaints and comments.

Night:
- Squaring the boxes of the three shifts, and preparing the information for the reception manager's check-in.
- Send the reception manager an e-mail with the previous day's telephone charges.
- Preparing drinks and invitations for the Directorate
- Performing non-cash room-service closures
- Conduct pre-audit and troubleshoot issues
- Do the night audit.
- Check that the system has not given error and we are already on the next day.
- Prepare lists:
- Security list: all customer charges (over 5000 euros) are sent to guest who will contact the customer for payment.
- Lists of clients accommodated, expected arrivals, expected departures, actions to be carried out for the department, check-list of the three shifts.
- Rack listing
- Arching wi-fi antennas
- Make the rack and check that what we have on the list is physically present at reception.
- Invoicing and credit review
- Make night report (incidents, cancellations, no shows...) for management c/c to the rest of the departments.
- Perform wake up call service