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Health & Safety Protocols
Health & Safety Update
Reopening of OD Hotels, health and safety protocols.
Now that we are a little freer, we can start to enjoy everything that we have not been able to do for more than three months, such as going to the beach, having a drink on a terrace, meeting friends in a bar or getting to know new places.
It fills us with joy to be able to return to work because for us it means we can welcome you and take care of you so that your stay is as pleasant as possible, especially after these difficult times.
You may have doubts about travelling after the Covid-19 outbreak. What will it be like to travel after quarantine? What hygiene measures will hotels use? And how will they protect the health of their clients and staff, and maintain a safe environment?
As we prepare to welcome you to our hotels from July 1st, we are reinforcing our commitment to your health and safety, while continuing to offer a great experience.
We have partnered with an external Health and Safety company, who are market leaders, in the shape of Cristal International Standards for a 360-degree review of all protocols to provide you with peace of mind.
All these protocols are reviewed by Cristal International Standards.
Arrival & Check In
Upon your arrival at the hotel, we will be taking your temperature with a [Is this an infrared thermometer (pistol doesn’t sound right]? thermometer and offering you hand sanitizer. This measure will also be in place for anybody returning from off-site activities.
You will be directed to the reception for check in, note that we are practicing social distancing. During any queueing you will be comfortable in our lobby with a welcome drink.
Please do not be alarmed that our concierge, reception and bar staff will be wearing face masks for your reassurance and comfort.
If you are showing symptoms will be directed to an isolation area while we contact the hospital.
You will find the room with a seal on the door to indicate that it was disinfected, meets Intertek Cristal cleaning standards and nobody has re-entered since.
We are aiming for a paperless environment and will provide QR codes for you to access the directories, menus & mini bar list.
There will also be extra amenities with individual hand sanitizers.
You will notice sanitation stations throughout the hotel, in particular high footfall areas where we will also increase the frequency of their cleaning.
At the restaurants, bar and swimming pool decks we will aim to disinfect all chairs and tables after each individual use.
There will also be social distancing measures in place, therefore, we recommend making a reservation for meals, especially for parties of 5 people or more. As we aim to go paperless you will also find QR codes for all menus throughout the relevant areas of the hotel. We encourage cashless payments solutions.
When the time comes to leave us, simply drop your keys on the red box at reception and settle any extras, invoices can be emailed to you.
Behind the scenes
All members of staff will be retrained to Cristal International Standards and will follow strict hygiene protocols, including temperature check upon arrival, the use of masks and the frequency of hand washing.
Their work stations will also be sanitized regularly.
Services & Products Temporary Affected
Physical Directory / Mini bar list / Menus (we provide QR codes)
Magazine & Newspapers
Notepads in bedrooms
Valet parkingBuffet breakfast (we provide A la carte)
Yoga / massage
24h Room Service (8h00 until 24h00)
Sanitation Stations throughout Hotel public areas
Social Distance Measures
Disposable Mask (on request)
Mask for our Staff
QR codes for Menu / Directories / Maps
Electronic Newspapers & Magazines
Constant disinfecting public areas
The offical protocols can be downloaded here:Read more Close