We are looking for an experienced, committed and passionate Floor Supervisor with a passion for service excellence to join our team.

What will you gain?

- Full-time contract.
- Competitive salary.
- Working in a major company, with new hotel openings.
- Professional, dynamic and service-oriented work environment.
- Free training for personal and professional growth.

What will your tasks be?

- Supervise the daily work of the cleaning team.
- Check rooms and common areas, ensuring compliance with the hotel's quality standards.
- Coordinate with reception for the timely delivery of rooms.
- Coordinate repairs and overhauls with the technical services team.
- Detect and communicate incidents or maintenance needs.
- Supervise the cleanliness and tidiness of the hotel's common areas.
- Supervise the linen office, ensuring its correct provision and organisation.
- Train and motivate the team to maintain an efficient and collaborative working environment.

Requirements:

- Experience: Experience in a similar position in 4* and 5* hotels.
- Knowledge of cleaning techniques and products, as well as hygiene and safety standards.
- Leadership, organisation and attention to detail.
- Ability to coordinate teams and ensure quality standards in rooms and common areas.
- Immediate availability.

We are looking for a Reservation Agent to join our team in our prestigious 5 star hotel. If you are passionate about customer service, have experience in the hotel sector and are fluent in English, this is your opportunity to be part of a professional, dynamic and excellence-oriented environment.

What will you gain?

- Competitive salary with extra income for objectives.
- Working in a major company, with new hotel openings.
- Free training to continue growing personally and professionally.

You will provide a dynamic service to our guests:

- Manage reservations of rooms and hotel services, both by telephone and email.
- Advise clients on rates, availability and characteristics of the hotel, guaranteeing a personalised and high quality service.
- Coordinate with other departments (reception, housekeeping, events, etc.) to ensure a smooth customer experience.
- Maintain up-to-date information in the reservation systems.

Training and knowledge:

- Training: Technical training in hotels or tourism.
- Language skills: High level of English.
- Experience: Experience in a similar position in 4* and 5* hotels (2 years).
- Computer skills: Good command of IT tools and hotel management systems (PMS).
- Other skills: Excellent communication skills, customer orientation and teamwork.

If you meet the requirements and want to be part of a benchmark brand in hospitality, we look forward to your application!

What will you gain?

- Competitive salary with extra income for objectives.
- Working in a major company, with new hotel openings.
- Free training to continue growing personally and professionally.

You will provide a dynamic service to our guests:

- You will work with customers either at the front desk, on the phone or by e-mail.
- You will be responsible for room allocation, check in, check in and check out of guests.
- You will promote all the hotel's services and amenities.
- You will keep an eye on tourism trends and recommend experiences.
- You will come up with ideas to surprise your guests.

Your work will be the cornerstone of our team:

- You will coordinate the welcome, stay and departure of guests with the hotel teams.
- You will be attentive to special requests.
- You will work on an upselling strategy, offering superior rooms, extra services in the restaurant, breakfast, events and activities.
- You will report installation and operational incidents.
- You will learn about the sales channels used by the hotel and their requirements.
- You will make invoices and collections.
- You will regularise the till at the beginning and end of the shift.

Training and knowledge:

- Education: Higher technical or university education.
- Language skills: High level of English.
- Experience: Experience in a similar position in 4* and 5* hotels (2 years).
- Computer skills: Handling of hotel management and invoicing software.
- Other skills: customer service, sales and promotion of services.

You will offer a friendly welcome to our accommodation, promoting our services and amenities.

What will you gain?

- Be enthusiastic about your work, hotel and colleagues.
- Discontinuous permanent contract.
- Work in a well-known company with new hotel openings.
- Training for personal and professional growth.

You will provide excellent guest care:

- You will be part of a motivated and collaborative team to attend to all guests' requirements before, during and after their stay at the hotel.
- You will work directly with customers either at the front desk, on the phone or by e-mail.
- You will be responsible for room allocation, check in, check in and check out of guests.
- You will promote all the hotel's services and amenities.
- You will find out about the opening hours of the restaurant, events and activities inside and outside the hotel.
- You will keep an eye on tourism trends and recommend fun and entertaining experiences.
- You will maintain constant improvement and ideas to surprise guests.

Your work will be an essential part of a committed and dynamic team:

- You will listen to guests' suggestions and pass them on to the different managers.
- You will report installation and operational incidents.
- You will make invoices and collections.
- You will coordinate the welcome, stay and departure of guests with all hotel teams.
- You will be attentive to special requests.
- You will know the sales channels used by the hotel and their requirements, you will be an expert in hotel distribution.
- You will regularise the till at the beginning and end of the shift.
- You will work on an upselling strategy, offering superior rooms, extra services in the restaurant, breakfast, events and activities.
- You will know the prices, services and timetables of all the hotel's services.
- You will prepare a daily report to inform colleagues of incidents, cancellations, no-shows.
- You will review room credits.
- Make the closing of the day in the system.
- Making different lists for other departments.

Training and knowledge:

- Education: Higher technical or university education.
- Language skills: High level of English.
- Experience: Experience in a similar position in 4* and 5* hotels (1 year).
- Computer skills: Use of hotel management and invoicing software. Knowledge of the office package, e-mail.
Other skills: Knowledge of customer service, sales and promotion of services, dealing with and resolving complaints and comments.

Night:
- Squaring the boxes of the three shifts, and preparing the information for the reception manager's check-in.
- Send the reception manager an e-mail with the previous day's telephone charges.
- Preparing drinks and invitations for the Directorate
- Performing non-cash room-service closures
- Conduct pre-audit and troubleshoot issues
- Do the night audit.
- Check that the system has not given error and we are already on the next day.
- Prepare lists:
- Security list: all customer charges (over 5000 euros) are sent to guest who will contact the customer for payment.
- Lists of clients accommodated, expected arrivals, expected departures, actions to be carried out for the department, check-list of the three shifts.
- Rack listing
- Arching wi-fi antennas
- Make the rack and check that what we have on the list is physically present at reception.
- Invoicing and credit review
- Make night report (incidents, cancellations, no shows...) for management c/c to the rest of the departments.
- Perform wake up call service

What will you gain?

- Immediate incorporation into a professional and dynamic team.
- Competitive salary with extra income for objectives.
- Working in a major company, with new hotel openings.
- Working environment in a luxury hotel, with international projection.
- Free training to continue growing personally and professionally.

You will provide a dynamic service to our guests:

- To welcome and attend to customers throughout their stay, offering a warm, professional and proactive service.
- Advise on exclusive local activities and experiences: gastronomy, leisure, culture, transport, shopping, etc.
- Manage reservations for restaurants, shows, transfers, wellness treatments, excursions and other services on request.
- Anticipate the needs of the guest, resolve doubts or incidents with discretion and efficiency.
- Coordinate with other hotel departments to ensure a smooth and seamless experience.
- Handling special requests and organising customised experiences that exceed customer expectations.

Training and knowledge:

- Previous experience in the position of Concierge, Guest Relations or personalised attention in luxury hotels or premium establishments.
- High level of English. Knowledge of other languages (French, German, Italian, etc.) would be an asset.
- Excellent knowledge of the local cultural, gastronomic and leisure offer.
- Ability to deal naturally and elegantly with demanding clients with an international profile.
- Communication skills, empathy, discretion and conflict resolution skills.
- Proactive, organised, detail-oriented and service-oriented attitude.

If you are passionate about creating memorable experiences and identify with high-end service, we want to meet you!

At Ocean Drive Talamanca, a prestigious 5 star hotel, we are looking for a Cook with experience in high-level cuisine, oriented to excellence, to join our a la carte restaurant team. The ideal candidate must have a passion for gastronomy, attention to detail and commitment to the highest standards of quality and presentation.

What will you gain?

- Competitive salary.
- Working in a major company, with new hotel openings.
- Free training to continue growing personally and professionally.
- Opportunities for professional growth within the hotel.

Job description:

- Prepare, cook and present dishes from the à la carte menu, following established recipes and the hotel's quality standards.
- To ensure the correct handling and preservation of foodstuffs, complying with health and hygiene regulations (HACCP).
- Control and organise the products and ingredients needed before, during and after the service.
- Supervise the correct use of machinery, utensils and kitchen equipment.
- Collaborate in the creation and improvement of gastronomic proposals together with the Executive Chef.
- Maintain the order, cleanliness and organisation of their departure and work areas.
- Coordinate with the rest of the kitchen and dining room team to ensure a smooth and professional service.

Your skills should be:

- Training in Cookery (Intermediate/Higher Level Training Cycle or equivalent).
- Minimum 3 years of demonstrable experience in professional kitchens, preferably in 4 or 5 star hotels or high class restaurants.
- Knowledge of contemporary culinary techniques and Mediterranean/international cuisine.
- Ability to work under pressure and in a team.
- Attention to detail and high standards in presentation and taste.
- Availability to work in rotating shifts.

What will you gain?

- Competitive salary.
- Working in a major company, with new hotel openings.
- Free training to continue growing personally and professionally.

You will provide a dynamic service to our guests:

- Welcoming and serving customers in a professional and friendly manner.
- Taking orders and advising guests on the menu and food pairings.
- Serve food and beverages while maintaining standards of quality and presentation.
- Prepare and organise tables ensuring a flawless presentation.
- Manage payments and issue invoices when necessary.
- Collaborate with the kitchen team and other departments to ensure efficient service.
- Comply with food hygiene and safety regulations.

Your skills should be:

- Previous experience as a waiter/waitress in luxury hotels or high-end restaurants.
- Knowledge of service protocols and customer service.
- Communication and teamwork skills.
- Fluency in Spanish and English.
- Good presence and proactive attitude.

Requirements:

- Experience in a similar position in 4* and 5* hotels (2 years).
- Knowledge of customer service, sales and product promotion.
- Availability to work rotating hours, including weekends and public holidays.

As a Housekeeper in our 5-star hotel, you will be responsible for ensuring the highest quality of cleanliness in the rooms. Your work is essential to offer a luxurious experience to our guests, ensuring an impeccable and welcoming environment.

What will you gain?

- Full-time contract.
- Competitive salary.
- Working in a major company, with new hotel openings.
- Professional, dynamic and service-oriented work environment.
- Free training for personal and professional growth.

What will your tasks be?

- Perform daily cleaning of rooms, bathrooms and assigned areas, following the hotel's quality standards and hygiene protocols.
- Replenish and tidy all items and amenities in the rooms, ensuring that every detail is in perfect condition.
- Inspect assigned areas to identify maintenance or repair needs and report them in a timely manner to the appropriate department.
- Attend to special requests and requirements of guests, collaborating with other departments to ensure a personalised and high level of service.
- Control and manage the inventory of cleaning products and materials, reporting possible shortages or deterioration.
- Comply with health and safety regulations, using cleaning products and equipment correctly.

Requirements:

- Experience: Experience in a similar position in 4* and 5* hotels.
- Knowledge of cleaning techniques and products, as well as hygiene and safety standards.
- Teamwork skills and the ability to adapt to a dynamic and demanding environment.
- Excellent communication skills to interact with guests and teammates.
- Basic knowledge of English or other languages would be an asset.

What will you gain?

- Competitive salary.
- Working in a major company, with new hotel openings.
- Free training for personal and professional growth.

What will your tasks be?

- Greet guests courteously upon arrival.
- Offer assistance with luggage, transporting it from the hotel entrance to the reception or directly to the room.
- Accompanying guests to their room, explaining the hotel's facilities and services.
- Provide a warm and welcoming first impression to ensure a luxurious experience.
- Be available at the entrance and lobby to answer questions and assist guests.
- Coordinate with the reception staff any special requirements of the guest.
- Proper labelling and storage of baggage in case of temporary storage.
- Receive guests' vehicles at the hotel entrance and park them.
- Ensure that the vehicle is ready for the guest upon request.
- Arrange taxi service or private transport.
- Assist in the organisation and logistics of events within the hotel.
- Assist guests with the location of meeting rooms or areas.
- Coordinate the mobilisation of material or equipment according to the needs of the event.

Requirements:

- Maintain an impeccable image in keeping with the standards of a 5-star hotel.
- Always be courteous, discreet and helpful to guests.
- Follow the security and service protocols established by the hotel.
- Language skills: High level of English.
- Experience: Experience in a similar position in 4* and 5* hotels.

What will you gain?

- Competitive salary, full-time contract.
- Working in a major company, with new hotel openings.
- Free training to continue growing personally and professionally.

You will provide dynamic customer service:

The bartender in a restaurant is responsible for the preparation and service of drinks, ensuring a sophisticated and personalised experience for customers. They must have an in-depth knowledge of mixology, premium spirits and cocktail trends, as well as provide exceptional service with attention to detail.

Preparation of Drinks and Cocktails:

- Making classic and signature cocktails.
- Knowing and handling advanced mixology techniques.
- Serve premium wines, beers and spirits with the right presentation.

Customer Service and Premium Experience:

- Offer personalised recommendations according to the customer's tastes.
- Maintain a smart, professional and discreet attitude at all times.
- Answering questions about drinks and pairings with dishes on the menu.

Bar Management and Control:

- Supervise the correct organisation and cleanliness of the work area.
- Control inventories of spirits, distillates and other supplies.
- Coordinate the replenishment of products with high quality suppliers.

Teamwork and Coordination:

- Collaborate with the dining room and kitchen team to harmonise the customer experience.
- Participate in the creation of new drink menus and cocktail strategies.

Training and knowledge:

- Advanced knowledge of classic and modern cocktails.
- Mastery of mixology techniques and creative presentation of cocktails.
- Experience in handling and serving premium wines and spirits.
- Language skills: Intermediate level of English.
- Experience: Experience in a similar position in 4* and 5* hotels or luxury restaurant (2 years).